More on the Experience

Our commitment to you

We will provide you with a safe environment that complies with guidelines issued by Government and our local authority.

OUR SPA 

✔ We have undertaken a thorough review of our Spa and the services we offer 

✔ We have rearranged our waiting, reception and treatment areas to adhere to social distancing guidelines 

✔ All surfaces throughout the Spa will be cleaned regularly and wiped with the appropriate cleaning product between each treatment 

✔ All items of equipment will be cleaned before and after every treatment. This includes all metal instruments, brushes, bowls, and tweezers 

✔ One-use disposable items will be used where necessary (sustainable alternatives kept where possible) 

✔ We will ensure adequate ventilation throughout the spa with doors and windows open where possible

OUR TEAM 

✔ We have conducted training to ensure all team members care for our customers in a safe, hygienic and professional manner 

✔ Staff have been trained to adapt each treatment to uphold best practice, including hygiene and safety 

✔ We have agreed social distancing for our team in communal staff areas 

✔ Staff are briefed to uphold safe standards while dealing with responsibilities at reception 

OUR TREATMENTS

✔ We have reviewed our treatment menu and removed treatments where we felt it necessary to do so

✔Our therapists will wear gloves, masks and other personal protective equipment (PPE) during treatments where required. Therapists will wash their hands before and after every treatment 

✔ PPE will be replaced after every treatment 

✔ Our therapist will stay with you throughout your treatment – not venturing out of the room – to reduce the need to replace PPE and minimise infection 

GUEST ARRIVAL & RECEPTION

✔ We will greet you warmly but without a handshake or personal contact 

✔ We will stagger customer arrival times to minimise close contact 

✔ We will clean the reception area regularly 

✔ Where possible we will escort you straight to the treatment area/room to avoid congestion in waiting areas 

✔ Waiting areas will be arranged to adhere to social distancing 

✔ We ask that you pay using card or other cashless means where possible 

✔ To arrive at the time agreed, to maximise social distancing 

✔ To wash your hands and/or use hand sanitiser as directed by our team and before and after each treatment 

✔ To wear face-masks on arrival or supplied by us 

✔ To contact us and re-arrange your appointment, if you have a temperature, or are feeling unwell or if any person in your household has the same or is self-isolating 

✘ Do not come to the boutique spa if you or anyone you live with is self-isolating or is displaying symptoms known to be consistent with Covid-19  We are happy to discuss any of your individual concerns, please feel free to speak with a member of staff